Reception center, attentive to your needs

Reachable by telephone or email, the Reception Center centralizes all of the Group's customer requests. Dedicated contacts are available from 8 a.m. to 12 p.m. and from 13:30 p.m. to 17 p.m. to answer all your questions.

Direct'Collect: available to our customers 24/24

Thanks to the online platform Direct'Collect, Intervention requests can be made at any time by customers. All they need to do is specify the intervention address, the location and type of equipment, as well as the desired intervention date.

Tailor-made services, carried out by expert teams

On request or by subscription, SCHROLL Group operators provide emptying or material exchange services. Depending on the material and types of waste, specific and trained teams are sent on site to carry out the appropriate services. Driver scheduling is managed independently on each site. A local organization that allows “nearest” interventions. Furthermore, our teams are also able to work on different containers and types of waste to optimize collection.

A constantly evolving fleet for responsible collection

Each SCHROLL Group agency has a recent fleet of collection vehicles, maintained and adapted to different types of materials. The diversity and number of our vehicles allow us to offer you frequent collections adapted to the quantities of waste generated. The entire vehicle fleet, owned by the SCHROLL Group, is evolving towards the best engines from an environmental point of view since to date, the vast majority are EURO 5 and EURO 6 standards, thus limiting fuel consumption. and the impact on the environment.

Examples of vehicle types:

  • Ampliroll trucks
  • Compactor trucks (BOM)
  • Tailgate trucks
  • Vans

In short, collection services are optimally organized to offer maximum responsiveness, as well as excellent control of transport costs and environmental impact.

In Strasbourg, some waste is collected by bicycle by one of our partners, before being transported by river to the treatment site.

FOCUS ON CARGO BIKES

In Strasbourg city center, we are complementing our traditional collection solutions with the use of cargo bikes. Their lightweight and maneuverable format is particularly suited to restricted traffic, pedestrian, or densely populated areas, where access is more difficult for motorized vehicles.
This solution, implemented with one of our partners, allows for silent collection, with no direct emissions, while maintaining a high level of efficiency. The collected waste is then grouped and transported by river to the treatment site.

Cargo bikes do not replace trucks, which are essential for larger or outlying routes, but rather intelligently complement our system, adapting to the specific characteristics of each area and reinforcing our commitment to more sustainable urban logistics.

Well recommended!

With the constant concern for controlling costs and the environmental impact linked to transport, the SCHROLL Group's eco-commercial advisors are able to present you with the solution best suited to your needs, in terms of equipment and collection frequency. . They will also present good collection practices to you (intervention on request or by subscription).

echo2 : unique carbon compensation program to preserve the biodiversity of the forests of Alsace and Lorraine

Developed by the SCHROLL Group, the eCO program2 offers the Group's customers the opportunity, through carbon compensation for the transport of their waste, to support local environmental projects.

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